Knowledge Base

All Articles

Is there a way to target by DMAs?
A Step-by-Step Guide to Setting up your Campaign
Account Admin Guide
Are there any tricks to designing creative that gets results?
Are there restrictions for Political Advertising?
Can I add an agency margin to my campaigns?
Can I customize the analytics that I see for each campaign?
Can I edit my agency margin on a live campaign?
Can I extend my campaign or add budget once it has already started?
Can I hire you to design or produce my creative?
Can I know who sees my ads?
Can I manage my campaign on a mobile device?
Can I re-use creative I've already uploaded or purchased?
Can I run a campaign now and pay later?
Can I run a campaign only on Hulu or Roku?
Can I share funds between users on my account?
Can I update my ad sets on a live campaign?
Can I use VAN / VoteBuilder to create an audience?
Do I need to submit any information before running political ads?
Everything You Need to Know About Digital Ads
Explaining the New Audience Builder (2024)
Guide to Creating a Political Audience
Help! I keep receiving the error "Email Not Found" when I try to log in!
How do I add funds to my wallet?
How do I add Hulu or Roku premium inventory to my CTV buy?
How do I add someone to help manage my ads?
How do I become an Agency Partner?
How do I change my audience after my campaign is running?
How do I change where invoices, receipts, and other billing information goes?
How do I edit geo-targeting on a live campaign?
How do I edit my campaign after its already launched?
How do I edit my campaign's run dates after it is running?
How do I edit or customize creative templates purchased in the Creative Shop?
How do I edit the budget once my campaign is running?
How do I find campaigns I created and saved but didn't launch?
How do I get a Domain-Linked Email (DLE)?
How do I know if my ads are running?
How do I launch a Conversion / Acquisition (CPA) campaign?
How do I pause, stop, or restart my campaign?
How do I place my pixel for retargeting ads?
How do I resize ad files that are too large for the TIB Ads platform?
How do I share reports and analytics with others?
How do I swap or add creatives on a live campaign?
How do I update or correct my political disclaimer?
How do I use Canva to make my own creatives?
How do I verify my pixel for a CPA campaign?
How do political ad audiences work?
How does digital ad pricing work?
How should I determine my campaign's ad budget?
How to Use Custom Targeting to Create an Audience
How to use first party data (aka Voter File or CRM data) to create an audience
I am running ads for a ballot measure. What do I need to run ads?
I am running ads for an advocacy effort. What do I need to run ads?
I am running for federal office. What do I need to run ads?
I am running for state or local office. What do I need to run ads?
I ended my campaign before it finished spending the full budget -- what happens now?
I have a list I want to target. How do I upload that?
I need some professional help with my campaign. What are my options?
I plan on running a large amount of ads this year. Do you offer discounted rates?
I uploaded creative files, so why aren't they available to attach to a campaign?
I'm having trouble logging in. How do I change my password?
Setting up an Account: Step-by-Step
Understanding Discrepancies Between Turn It Blue Ads Analytics and Site Analytics
vCTR, CPV, CPM, VCR - Argh! What do all these acronyms even mean?
What additional features or benefits do I have as an agency partner?
What are One-Click Curated Audiences?
What are retargeting ads and how do they work?
What can I use my wallet funds for?
What constitutes 'Election Advertising'?
What do I need to get started with Turn It Blue Ads?
What does it mean to 'Manage the Wallet'?
What is a 'Campaign' in Turn It Blue Ads?
What is a campaign account?
What is a Conversion/Acquisition Campaign?
What is a Domain-Linked Email?
What is an agency partner account?
What is an average CPM for digital ads?
What is an organization account?
What is my wallet?
What is PII and how does it impact my ad audiences?
What is the correct format for my video ads?
What is the difference between Full Service, Managed Service and Self Service?
What is the difference between pausing and stopping a campaign?
What is the difference between the account types?
What is the name of my advertiser?
What is the process for requesting a refund?
What options do I have for adding new creative to my account?
What payment methods can I use in the Turn It Blue Ads platform?
What permission levels can I assign to my team members?
What size display ads do I need for my campaign?
What's the difference between Curated, Custom, Voter File / CRM, and Re-targeting Audience Types?
What's the difference between deleting and deactivating a user?
Where can I see my transaction history?
Where do I find creatives that I've already created or uploaded?
Where does Turn It Blue Ads source data from?
Why can't I delete my creative files?
Why do I need a domain-linked email to sign up for an ads account?
Why do I need to associate each campaign to an 'Advertiser'?
Why is my uploaded ad creative being rejected?