There are many reasons you may want to pause or stop a campaign, so we’ve made it quick and easy to make these changes on the fly. 

Please Note: Our premium Hulu and Roku buys are non-cancelable and non-changeable after purchase. You may still edit your Standard CTV campaign, but there will be no option to edit Hulu and Roku ad campaigns.

Pausing a campaign temporarily suspends ad delivery, while stopping a campaign lets the system know you are done running these ads for good. If you may need to restart a campaign, we recommend just hitting pause. But if you want to use the credits in one campaign to spend in a different campaign, the stop button is your friend.

Campaigns can be paused, stopped, or resumed from a mobile device by logging into the platform on your device's web browser and selecting the desired campaign, or on a desktop browser using the following steps:

To pause, stop, or restart a campaign, first navigate to 'My campaigns' in the left-hand menu bar:

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Next to any running campaigns, you will notice two buttons—a yellow "pause" button and a red "stop" button. Click the yellow icon to 'pause' or red icon to 'stop'.

If a campaign has been paused, a green "resume" button will appear in the place of the yellow "pause" button. If the campaign has been stopped, it cannot be resumed.

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Any remaining ad spend on a stopped campaign will be returned to your wallet's account balance after billing reconciliation is completed.

While all wallet purchases at Turn It Blue Ads are final, you can learn more about how unused credits can be applied to your account. Read: I ended my campaign before it finished spending the full budget -- what happens now?